Effective date: 19 August 2025
1. Introduction
Boisdale Limited (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our online shop.
2. Data Controller
The data controller responsible for your personal information is:
Boisdale Limited
15 Eccleston Street, Belgravia, London, SW1W 9LX
Company number: 02703434
Contact email: shop@boisdale.co.uk
3. Information We Collect
We may collect the following personal information from you:
- Contact information such as name, email address, phone number, and delivery address
- Account login credentials and order history
- Payment details (processed securely via our payment providers)
- Information about your device, browser, and browsing activity on our website (including through Google Analytics and Meta)
- Marketing preferences if you opt in to receive newsletters and promotional communications
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Manage your account and provide customer support
- Improve our website, products, and services
- Send you promotional emails if you have opted in
- Comply with legal obligations and prevent fraud
5. Email Marketing
If you subscribe to our newsletter or marketing communications, we will use your email address to send you relevant offers and updates. You may unsubscribe at any time using the links provided in our emails or by contacting us at shop@boisdale.co.uk.
6. Payment Processing
All payments are processed securely via our third-party providers, including PayPal, Apple Pay, Google Pay, and card payment processors. We do not store your full payment card details on our servers.
7. Sharing Your Information
We may share your information with:
- Third-party service providers for order fulfilment, payment processing, and marketing communications
- Google Analytics and Meta for website analytics and advertising purposes
- Legal authorities when required by law or to protect our rights
8. Cookies
We use cookies to improve your browsing experience, personalise content, and analyse website traffic. For more information, please see our Cookie Policy.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal data
- Withdraw consent to marketing communications at any time
- Object to processing or request restrictions where applicable
- Request the transfer of your data to another provider
To exercise these rights, please contact us at shop@boisdale.co.uk.
10. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at shop@boisdale.co.uk.